Color me pissed off
So after bringing the wrong color carpeting to my house on Friday, Empire assured me they would bring the correct color the very next morning. The installer's exact words were, "We can pick it up at the warehouse at 7:30 and be here right after that."
Imagine my surprise when at 9, 10 and 11 a.m., there were no installers at my house. I finally got on the phone at 11 to find out what was going on and was informed by a phone operator that my account had a notation that the new carpet they picked up at the warehouse was also the same (wrong) color, so they didn't even bother loading it on the truck. They also didn't bother calling me to tell me that.
Because it was a Saturday, my sales guy was not answering the phone and there was no one who could do anything to alleviate my situation. Translation: there was no one who would listen to me bitch.
After many phone calls and assurances of money being rebated (yes, I just made a new word) and a call to a general manager, it was decided the carpet would be installed this morning.
I met the installer at the door and told him we might as well start this event at the truck because I needed to see the carpet first. I joked on the way there that if it was wrong, I would be causing great bodily harm to him.
Hot damn, it wasn't the right color AGAIN.
I couldn't make this stuff up, people.
Because we need this carpeting and we just can't stomach screwing around with it anymore, we had them send over a salesguy with the samples and we picked something entirely different.
So help me God, if that carpet comes tomorrow morning and it is wrong, I am going to physically shove the entire roll up the salesperson's ass.
Imagine my surprise when at 9, 10 and 11 a.m., there were no installers at my house. I finally got on the phone at 11 to find out what was going on and was informed by a phone operator that my account had a notation that the new carpet they picked up at the warehouse was also the same (wrong) color, so they didn't even bother loading it on the truck. They also didn't bother calling me to tell me that.
Because it was a Saturday, my sales guy was not answering the phone and there was no one who could do anything to alleviate my situation. Translation: there was no one who would listen to me bitch.
After many phone calls and assurances of money being rebated (yes, I just made a new word) and a call to a general manager, it was decided the carpet would be installed this morning.
I met the installer at the door and told him we might as well start this event at the truck because I needed to see the carpet first. I joked on the way there that if it was wrong, I would be causing great bodily harm to him.
Hot damn, it wasn't the right color AGAIN.
I couldn't make this stuff up, people.
Because we need this carpeting and we just can't stomach screwing around with it anymore, we had them send over a salesguy with the samples and we picked something entirely different.
So help me God, if that carpet comes tomorrow morning and it is wrong, I am going to physically shove the entire roll up the salesperson's ass.
Labels: Remodeling
posted by Amy at
7:28 PM
6 Comments:
HAHAHHHAHA, oh i'm so sorry. but....HAHAHAHHAHA...
And now I must go so that karma can bite me in the ass.
omigosh!!! I am frustrated for you! It's gotta be right tomorrow, for the carpet guys sake.
Oh, Amy, I finally feel your pain. Our leaking shower pan was supposed to be fixed in a quick three day project while we were in Vegas. Instead it took eight weeks of tripping over mountains of supplies stacked up in the bedroom AND rendered the powder room useless for that time, too. (I love my husband, but not enough to share a single bath with him for EIGHT WEEKS.)
I really, really hope your carpet is right tomorrow. If not, I'm willing to hold them down while you hit them.
When it's time to pay them you should make them wait by telling them,"Oh, sorry, this check isn't the right color...I'll bring another tomorrow." And let the vicious cycle begin. HA! That'll learn 'em.
Did it come yet??
Wow, then the carpet will really be a different color.
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